Refund & Sourcing Policy

At Hyprr Brands, we facilitate the growth of your ecommerce business through strategic sourcing and expert management. Because these services involve third-party distributors and dedicated labor, the following policies apply:

• Authorized Sourcing: All inventory is sourced through our verified network of authorized distributors. Once a client approves a budget and a purchase order (PO) is executed with the distributor, the funds are committed to that stock.
• Budget Alignment: We source products based on the specific budget provided by the client. It is the client’s responsibility to ensure funds are available before the procurement process begins.
• Compliance: We guarantee that products are sourced following marketplace rules (e.g., Amazon, Walmart). In the rare event a distributor cannot provide necessary documentation (Invoices/LoA) for a specific batch, Hyprr Brands will work to replace the stock or facilitate a credit.

• Consulting Services: Fees for account management, marketplace optimization, and consulting are for professional time and expertise. These fees are non-refundable once work has commenced.
• Physical Inventory: * Before Shipment: If a client requests a cancellation after payment but before the distributor has processed the shipment, a refund may be possible, minus a 10% administrative and restocking fee.
  
  • After Shipment: Once inventory has been shipped to a prep center or marketplace warehouse (FBA/WFS), it is considered "final sale."
• Defective Products: If products arrive damaged or defective from the distributor, Hyprr Brands will manage the claim process with the supplier on the client’s behalf to secure a replacement or credit.

While we manage supply chains to prevent overstock, Hyprr Brands is not responsible for slow sales caused by sudden marketplace changes, increased competition, or platform algorithm updates.

• If a product is not moving as expected, we will provide a consulting strategy for liquidation or price optimization, but we do not buy back unsold inventory.

In accordance with Delaware Law, any unauthorized chargebacks or disputes initiated before contacting our accounting department will result in immediate suspension of account management services and may lead to legal action to recover committed inventory costs.

Clients may cancel their ongoing management subscriptions with a 30-day written notice. Any inventory orders already in progress during those 30 days must be completed and paid for in full.

For all refund requests or sourcing inquiries, please reach out to:

• Accounting Department: accounts@hyprrbrands.com
• Sourcing Support: g@hyprrbrands.com

• Protects your Capital: It prevents clients from backing out after you've already paid your distributors.
• Defines "Success": It clarifies that while you manage the account, you don't control the marketplace (Amazon/Walmart), which protects you from liability if a product sells slowly.
• Professionalism: It sets clear boundaries on "non-refundable" consulting time.