Refund, return & cancellation policy

This policy applies to services provided by Hyprr Brands LLC, trading as Hyprr Brands, a Delaware company based in Edison, New Jersey, USA. It explains how to raise a service concern, request a refund or cancel an engagement.

Your written service agreement sets out the agreed scope, deliverables, fees, payment schedule and any specific refund or cancellation conditions. This policy should be read alongside that agreement. It does not remove any rights you may have under applicable law.

Refunds for services

You may request a refund if an agreed, paid-for service has not been provided, or if work has not been delivered in accordance with the terms of your service agreement. Refund eligibility and the amount due will be assessed against that agreement and the work delivered.

A full or partial refund may apply, depending on the affected services and the agreement. Where the agreement provides for revisions, correction of work, milestones or a resolution process, those terms will guide how the issue is addressed. Any treatment of completed work, deposits, third-party costs or other charges will follow the agreed terms and applicable law.

How to request a refund

Email hello@hyprrbrands.com with the subject “Refund request”. Please include:

• Your name and business name.
• Your invoice number or payment reference and the service concerned.
• A description of the service not provided or the work that did not meet the agreed terms.
• Relevant agreement details, correspondence or supporting information.

Do not send full payment-card details. Please submit your request within any notice or claim period specified in your agreement. If you are unsure which terms apply, contact us so we can review the relevant agreement with you.

We will review the request, ask for any information needed and communicate the outcome and next steps in writing. If a refund is approved or otherwise due, we will confirm the amount and processing arrangements. Refunds will normally be returned to the original payment method; the time for funds to appear depends on the payment provider and your bank.

Cancelling a service or ongoing engagement

To request cancellation, email hello@hyprrbrands.com with the subject “Cancellation request”. Include your name, business name, service or agreement reference and requested cancellation date.

Cancellation rights, notice periods, minimum commitments, renewal terms and any fees or refunds are governed by your service agreement. For ongoing or recurring services, any notice required before a renewal or billing date must be given in accordance with that agreement.

We will confirm the effective cancellation date, the status of work in progress, any agreed handover and any final payment or refund due in writing. Cancellation does not automatically create a refund entitlement or remove payment obligations already incurred under the agreement. If your agreement does not specify a cancellation process, contact us to discuss the remaining work and confirm the arrangements in writing.

Returns and physical goods

Hyprr Brands provides professional services, so physical returns are not applicable to service fees or digitally delivered work. If a deliverable has not been completed as agreed, use the refund and service-concern process above.

If your engagement involves a separate purchase of samples, inventory or other physical goods, the applicable purchase agreement and supplier return terms govern those goods. Contact us before arranging a return so the appropriate process can be confirmed.

Service delivery

The scope, delivery method, milestones and timelines for your project or ongoing service are set out in your service agreement. Service fees do not represent an order for physical goods unless a separate purchase is expressly agreed.

Customer service contact

For service questions, billing concerns, refund requests or cancellations, contact Hyprr Brands LLC at hello@hyprrbrands.com. You can also use the customer service contact page and its message form.

See our Terms of service and Privacy policy for related information.